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Principles of Effective Communication

1. During her morning shift, the LPN meets Mr. Lavoie, 68 years old, who expresses anxiety about his upcoming surgery. He says he hasn’t slept and feels scared about “not waking up.” The LPN sits next to him, listens carefully, and replies, “It sounds like you’re worried about the outcome of your surgery.” Which communication technique did the LPN demonstrate? *
2. While administering medications, the LPN asks Ms. Gauthier how she feels about her new antidepressant. The patient responds, “I don’t think it’s helping me.” The LPN follows up by saying, “Can you tell me what makes you feel that way?” The nurse’s response demonstrates which therapeutic communication skill? *
3. In the rehabilitation unit, the LPN assists Mr. Gagnon, a patient with early-stage Alzheimer’s disease. She smiles, speaks gently, and maintains eye contact while helping him dress. The LPN’s behavior primarily helps to: *
4. During evening rounds, Mr. Bernard begins crying after learning that his cancer has progressed. The LPN stays with him in silence, maintaining a calm presence without interrupting. Why is the use of silence appropriate in this situation? *
5. After several weeks of care, a patient tells the LPN, “You’re the only one I can talk to. Can I have your phone number when I leave?” What is the best nursing response? *
6. A patient says, “I’m so tired of feeling weak and sick all the time.” The LPN responds, “It must be exhausting to live with that every day.” The LPN’s response demonstrates: *
7. During her shift, the LPN enters Mr. Caron’s room. He angrily shouts that his pain medication is always late. The LPN calmly says, “I can see that you’re upset. Let’s talk about how we can make sure you get relief sooner.” Why is this response therapeutic? *
8. During handoff, an LPN realizes that another nurse misunderstood a physician’s order for insulin dosage. What should the LPN do first? *
9. After teaching a patient how to administer insulin, the LPN documents: “Patient educated on insulin administration technique and demonstrated correct use.” Why is this documentation important? *